FAQ

What is Sandhu Deals?

Sandhu Deals is an online store offering a wide range of vaping products, including e-liquids, vape kits, and accessories. We focus on providing high-quality products and excellent customer service.

What age do I need to be to purchase from Sandhu Deals?

In compliance with UK law, you must be 18 years or older to purchase vaping products from our website. We perform age verification during checkout to ensure compliance.

How can I contact Sandhu Deals?

For any inquiries or support, you can reach us via email:
Email: sandhudeals720@gmail.com
We aim to respond to all queries within 24-48 hours.

How long does shipping take?

Orders are typically processed within 1-2 business days. Most orders are delivered within 3-5 business days after dispatch.

What is your returns policy?

If you are not satisfied with your purchase, you can return unused and unopened items within 14 days of receiving them. Please contact us at sandhudeals720@gmail.com for return instructions.
Note: Due to hygiene reasons, used products cannot be returned unless they are faulty.

Are your products authentic?

Yes, all our products are sourced directly from reputable manufacturers to ensure they are 100% authentic and of the highest quality.

How do I track my order?

Once your order has been dispatched, you will receive a tracking number via email. You can use this to track your parcel on the courier’s website.

What should I do if my order is damaged or incorrect?

If your order arrives damaged or incorrect, please contact us at sandhudeals720@gmail.com within 48 hours of delivery. Include your order number and photos of the issue, and we will resolve it promptly.

Do you sell nicotine-free products?

Yes, we offer a variety of nicotine-free e-liquids. Please check the product descriptions for more information.

How do I know which vape kit is right for me?

If you're new to vaping, we recommend starting with a beginner-friendly vape kit. Check out our product descriptions for guidance, or email us for personalized recommendations.

Can I cancel or change my order?

Orders can be cancelled or modified before they are dispatched. If you wish to make changes, please email sandhudeals720@gmail.com as soon as possible.

Is vaping safe?

Vaping is considered a less harmful alternative to smoking, but it is not entirely risk-free. If you have any health concerns, consult a medical professional before vaping.